COURIER EXCHANGE - DESCRIPTION AND CRITICAL ANALYSIS OF A WEB-BASED ORGANIZATION AS INTERFACE FOR A VIRTUAL COMMUNITY IN HYPER-COMPETITIVE LANDSCAPES.

Essay by cvkostrewaUniversity, Master'sA-, June 2005

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COURIER EXCHANGE -

DESCRIPTION AND

CRITICAL ANALYSIS OF A

WEB-BASED ORGANIZATION AS INTERFACE FOR A

VIRTUAL COMMUNITY

IN HYPER-COMPETITIVE LANDSCAPES.

by

Thomas Kostrzewa

Coursework essay for

e-business option

"M21 - Web-Based Social Forms" submitted in partial fulfillment of the requirements for the degree of

MSc in E-business and Innovation

Supervisor

Ph. D. Richard Giordano

Birkbeck - University of London

2005

Opening

E-VOLUTION IN AN E-COLOGY?

In order to respond to the emergence of new competitive landscapes , most companies turn to new, more adaptive ways of doing their work. Driven by hyper-competition, change and complexity in today's period of globalisation and empowered by the internet, the ability to collaborate and share resources becomes key in the information age . (Hitt 2000, Bandungfe.net, Chaffey 2002, Castells 1996)

This paper demonstrates how web-based organizations facilitate new social forms of collaboration in a hyper-competitive environment and how novel information processing interacts with social and organizational forms in a reflexive real-time trial-and-error process called co-evolution (Tasaka 1999).

It describes the application service provider (ASP) Courier Exchange (CX) as interface and facilitator of an online community and how its symbiotic relationships grounded in social bonding are necessary for a process of constant re-invention, design and change (Nardi/Whittaker).

Introduction

TERMS AND CONDITIONS

The concept of co-evolution this paper uses is derived from Hiroshi Tasaka's "Emergence", a system interacts in a reflexive way within a complex social network (Barabasi 2003).

A web-based organization is a defined group of persons with one or more shared goals meeting and operating only in the internet (one can argue whether inbound/outbound phone calls transform such an organization into a "clicks-and-mortar" entity ).

Interface has many faces. The one applied for this paper is that "the interface is the application"(Leetaru 2004). And therefore not "a finished entity, but rather a point in...



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